COVID-19 SECURE

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Covid-19

Keeping You Safe and Covid Secure

LATEST INFORMATION BASED ON GOVERNMENT GUIDELINES (Commencing 28th September 2020)

New Operating Hours:

 

Coppernose

(Breakfast for hotel residents served between 0730-1000)

Mon/Tues Closed.

Weds/Thurs – Drinks only 1700-2130 (Close 2145)

Fri – Food Service 12-15/17:30-2030 (Close 2145)

Sat/ Sun Food Service 12-18 (Close 2000)

 

1665 & The Orangery (plus WA Terrace as weather allows)

Food Service

Mon-Sat 12-15/17:30-2030

Sun 12-20

Maximum allocated table time is 2 hours

Max 6 per table

 

At The Mitre we take pride in creating exceptional experiences for our customers. At the centre of delivering those experiences is the team, and making sure they feel safe and confident at work is vital. We have undertaken a stringent risk assessment, which means from the moment you arrive with us, you will feel safe, at home and able to enjoy your stay or visit.

Here are some of the measures we have taken to keep you secure and comfortable during your visit.

ENHANCED CLEANING PROTOCOLS

  • Electrostatic cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses
  • Increased frequency of cleaning in all public areas, special attention paid to touch points
  • Complimentary hand gel in public areas

GUEST WELLBEING MEASURES

  • Guest COVID-19 questionnaire on arrival
  • Rooms are sealed after cleaning for your peace of mind
  • Increased space between tables in restaurants
  • Track and Trace introduced at the restaurants

EMPLOYEE SAFETY INITIATIVES

  • Temperature checks upon arrival and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Installation of protective screens in front of house areas for peace of mind

PHYSICAL DISTANCING MEASURES

  • Appropriate physical distancing measures throughout the hotel, in line with government guidance
  • Furniture re-configuration and capacity reductions in public spaces and restaurants
  • Express check-in and check-out available to all guests
  • Amended restaurant service methods to reduce close contact
  • Contactless payment methods, including credit/debit cards, Apple Pay

FLEXIBLE BEDROOM BOOKING POLICY

  • Updated bedroom booking policy, should guests need to change the dates of their stay